• Self-Service Dashboard: Log in to your MUDLIZ Account Dashboard on mudliz.com, navigate to your active order history, and submit a direct cancellation request.

• Support Email: Email support@mudliz.com immediately with your Order Number and the subject line "Order Cancellation Request".

• 100% Full Refund Guarantee: As long as your order remains within our 1–2 business day handling window and has not physically departed our fulfillment hub, it will be canceled with zero ($0) processing or cancellation fees, and 100% of your funds will be returned to your original payment method.

• 30-Day Window: Eligible items include unused, unopened electric bikes, spare batteries, riding gear, and accessories, subject to the conditions in our Return & Refund Policy.

• Item Condition: Items must be brand new, unridden/unused, and preserved in their original factory-sealed packaging with all keys, chargers, tools, and manuals included.

• $0 Restocking Fee: MUDLIZ never charges restocking or handling fees.

• Return Freight: For buyer's remorse returns or model exchanges, customers cover return shipping to our designated US facility. If an item arrives damaged or defective, MUDLIZ assumes 100% responsibility and provides prepaid return shipping or replacement parts.

• RMA Required: You must email support@mudliz.com to receive a mandatory Return Merchandise Authorization (RMA) number before shipping any items back. Unauthorized drop-offs will be rejected.

The MUDLIZ M6000 electric dirt bike is covered by a limited warranty with different coverage periods depending on the component:

30-Day Limited Warranty — Wear & Consumable Components

Included Parts: Handlebars, grips, footpegs, chains, tires, inner tubes, and brake pads supplied with the original M6000.

Coverage: Covers verified manufacturing defects discovered within the first 30 days of normal use. Normal wear, riding-related degradation, accidental damage, misuse, and damage caused by improper installation or maintenance are excluded.

3-Month Auxiliary Electronic Systems

Included Parts: Handlebar switches, headlamps, taillights, LCD dash display, battery charger, and throttle sensors supplied with the original M6000.

Coverage: Covers verified manufacturing defects resulting in functional failure or wiring defects under normal and intended off-road use. Damage caused by liquid submersion, pressure washing, jet-washing, improper installation, or misuse is excluded.

12-Month Core Powertrain Assembly

Included Parts: Mid-drive motor, main rechargeable lithium-ion battery pack, and electronic speed controller supplied with the original M6000.

Coverage: Covers verified internal mechanical or electronic/firmware failures under normal and intended off-road use. The battery pack is also covered for premature capacity degradation exceeding 20% within the first year, meaning measurable usable capacity falls below 80% of its original rated capacity, when properly charged using a MUDLIZ-approved charger.

24-Month Structural Chassis Support

Included Parts: Main vehicle frame, front fork assembly, and handlebar stem supplied with the original M6000.

Coverage: Covers verified structural fractures, cracks, or weld separation caused by manufacturing defects. Damage resulting from crashes, impact, misuse, unauthorized modifications, or improper use is excluded.

Warranty Note: Warranty coverage applies to components supplied with the original M6000 electric dirt bike. Accessories and replacement parts purchased separately are covered under the MUDLIZ Accessories — 1-Year Limited Warranty, unless otherwise stated.