Warranty

MUDLIZ — Product Warranty & Coverage Plans

Last Updated: July 16, 2026

At MUDLIZ, we stand firmly behind the precision engineering and rugged durability of our high-performance electric vehicles. We are fully committed to ensuring that your off-road riding experience remains safe, reliable, and uninterrupted. This comprehensive warranty document outlines your protection entitlements and our service protocols.

Part 1: Fundamental Conditions & Terms

Agreement to Protection Terms: By completing a vehicle or accessory purchase via mudliz.com, you formally accept the diagnostic and replacement protocols outlined herein.

Original Ownership Guarantee: This limited warranty applies solely to genuine items distributed through our official store and remains non-transferable from the original purchaser.

Revision Framework: MUDLIZ reserves the right to modify these parameters. Updated terms will be conspicuously posted 7 days prior to implementation and will govern future transactions.

Part 2: Scope of Coverage

Approved Products

All brand-new, authentic MUDLIZ electric dirt bikes, accessories, replacement parts, and official performance components purchased directly through mudliz.com are covered by this Warranty Policy.

Non-Eligible Items

Pre-owned, secondary-market, or peer-to-peer vehicle transfers.
Products imported via gray-market channels outside our authorized network.
Vehicles that have undergone unapproved modifications, aftermarket controller tuning, or unauthorized structural welding.

Part 3: M6000 Electric Dirt Bike Warranty

Tier 1: 30-Day Limited Warranty — Wear & Consumable Components

Included Parts: Handlebars, grips, footpegs, chains, tires, inner tubes, and brake pads supplied with the original M6000.
Coverage Parameters: Covers verified manufacturing defects discovered within the first 30 days of normal use. Normal wear, riding-related degradation, accidental damage, misuse, and damage caused by improper installation or maintenance are excluded.

Tier 2: 3-Month Auxiliary Electronic Systems

Included Parts: Handlebar switches, headlamps, taillights, LCD dash displays, battery chargers, and throttle sensors supplied with the original M6000.
Coverage Parameters: Covers verified manufacturing defects resulting in functional failure or wiring defects under normal and intended off-road use. Damage caused by liquid submersion, pressure washing, jet-washing, improper installation, or misuse is excluded.

Tier 3: 12-Month Core Powertrain Assembly

Included Parts: Mid-drive motor, the main rechargeable lithium-ion battery pack, and electronic speed controller supplied with the original M6000.
Coverage Parameters: Covers verified internal mechanical or electronic/firmware failures under normal and intended off-road use. The battery pack supplied with the M6000 is covered for premature capacity degradation exceeding 20% within the first year, meaning measurable usable capacity falls below 80% of the original rated capacity, when properly charged using a MUDLIZ-approved charger.

Tier 4: 24-Month Structural Chassis Support

Included Parts: Main vehicle frame, front fork assembly, and handlebar stem supplied with the original M6000.
Coverage Parameters: Covers verified structural fractures, cracks, or weld separation caused by manufacturing defects. Damage resulting from crashes, impact, misuse, unauthorized modifications, or improper use is excluded.

Part 4: MUDLIZ Accessories — 1-Year Limited Warranty

All MUDLIZ accessories and replacement parts purchased separately from the M6000 electric dirt bike are covered by a 1-Year Limited Warranty, unless otherwise stated on the applicable product page.
Battery: Standalone M6000 replacement batteries are covered by a 1-Year Limited Warranty, including premature capacity degradation exceeding 20% within the first year under proper charging compliance.

Part 5: General Policy Exclusions

This limited manufacturer warranty does not extend to, nor assume liability for, component damage resulting from:

Extreme vehicle abuse, operational overloading, deep-water submersion.
Damage directly resulting from improper self-assembly, unauthorized/unguarded hardware teardowns, or incorrect component installation by the owner or third-party repair shops.
Accidents, collisions, fire hazards, environmental disasters, or force majeure occurrences.
Standard cosmetic wear, including paint chipping, frame scratches, or faded decals caused by trail friction.

Part 6: How to File a Warranty Request

If you experience a technical or manufacturing issue with a MUDLIZ vehicle, accessory, or replacement part, please contact support@mudliz.com. Vehicle warranty claims should include the original Order Number and vehicle Serial Number (SN), when applicable. Accessory and replacement-part claims should include the original Order Number and clear photo or video evidence of the issue.

Submit Documentation: Vehicle warranty claims should include the original Order Number, vehicle Serial Number (SN), when applicable, and clear photo or video evidence of the issue. Accessory and replacement-part claims should include the original Order Number and clear photo or video evidence of the issue.
Engineering Assessment: Our technical department will evaluate your submitted media files within 3 business days to diagnose the root cause.
Part Dispatch: Once a manufacturing defect is verified, we will courier the necessary replacement components to your address at no cost. MUDLIZ covers the total cost of the replacement parts and standard domestic freight during the valid warranty period.
Labor Disclaimer: Our protection plan covers hardware components only. MUDLIZ does not subsidize, reimburse, or assume liability for local motorcycle shop labor rates, diagnostic fees, or installation costs incurred by the owner.

Part 7: Supplemental Safeguards & Price Matching

30-Day Price Protection: If the exact vehicle model you purchased drops in retail price on mudliz.com within 30 days of your order date, contact our help desk for a direct store credit or refund of the value difference. Please note: This protection policy explicitly excludes time-sensitive holiday flash sales, clearance events, or promotional coupon campaigns.

Part 8: Contact Information

Should you have any questions about our warranty coverage or require technical support, please email us at support@mudliz.com. Our contact information is posted below:

Commercial Brand Name: MUDLIZ
Operating Company: HONG KONG HAN YUAN SHUN TRADE LIMITED
Registered Business Address: RM 05 25/F WEALTH COMM CTR 42-56 KWONG WA ST MONG KOK HONG KONG
Customer Support Email: support@mudliz.com
Hong Kong Corporate HQ Phone: +852 5524 1697
U.S. Customer Support Phone: +1 (626) 392-2539 (from 9:00 am to 5:00 pm PST)
Support Business Hours: Monday to Friday (from 9:00 am to 5:00 pm PST)
U.S. Fulfillment Center: 3340 NW Yeon Ave, Suite 9, Portland, OR 97210, United States (Warehouse Only - No retail showroom or unapproved customer returns)