MUDLIZ — Fulfillment & Shipping Policy

Policy Effective Date: July 2026

Thank you for choosing MUDLIZ. We are fully committed to delivering your electric vehicles and gear safely and promptly. All domestic orders are dispatched directly from our dedicated logistics center in California to guarantee efficient shipping times across the nation.

Key Logistics at a Glance

Service Metrics	Policy Details
Shipping Fee	100% Free Shipping on ALL orders (No minimum purchase required)
Daily Order Cut-off	2:00 PM (Pacific Standard Time - PST) / Monday through Friday
Order Handling Time	1 to 2 Business Days (Excludes Weekends & National Holidays)
In-Transit Duration	3 to 7 Business Days (Depending on destination)
Primary Carriers	FedEx, UPS, and DHL (GOFO used for remote regions)

Detailed Shipping Guidelines

I. Delivery Zones & Freight Rates

• 100% Free Standard Shipping: We proudly offer Unconditional Free Ground Shipping on ALL orders (including Electric Vehicles, Parts, and Accessories) with no minimum order value required. This applies to all addresses within the Continental United States (48 contiguous states including Washington D.C.).

• Non-Delivery & Excluded Locations: Due to stringent Department of Transportation (DOT) regulations regarding high-capacity lithium-ion battery transit, we do not ship to and cannot accept orders destined for Alaska, Hawaii, Puerto Rico, or any outlying US territories and island possessions. If an order is placed with a shipping address in these regions, it will be automatically canceled and fully refunded.

• Unsupported Address Types: To guarantee safe physical arrival and require mandatory signature confirmation upon delivery, we do not deliver to P.O. Boxes, military installations (APO/FPO/DPO), or secure military bases. A valid physical residential or commercial street address is required for all checkouts.

II. Shipments, Multi-Box Delivery & Carriers

Depending on the category of products in your order, packaging and shipping methods may vary:

• Electric Dirt Bikes (E-Motorcycles): Due to weight and safety compliance, electric motorcycles are frequently shipped in two (2) or three (3) separate parcels (e.g., main frame, battery pack, and specialized assemblies). Package dispatch and carrier assignment may occur on slightly different schedules, but all packages are processed within our standard handling timeframe.

• Parts & Gear: Parts and accessories share the exact same processing time (1–3 business days) and transit time (3–7 business days) as our electric vehicles.

• Carriers Used: Most shipments are handled via FedEx, UPS, and DHL. For shipments heading to remote or rural regions, we may utilize GOFO to ensure successful final-mile delivery.

III. Consignment Tracking

• Once a package is registered with a carrier, an automated notification containing tracking details will be sent to your email.

• Multi-Box Orders: If your electric bike is split into multiple packages, you will receive distinct tracking numbers for each box.

• Initial carrier scans may take 24–48 hours to display in the tracking portal.

IV. Modifications, Cancellations & Returns in Transit

Because orders are transmitted to our fulfillment center immediately, the window for changes is extremely strict:

• Prior to Dispatch: Address updates or order cancellations must be submitted to support@mudliz.com within 2 hours of checkout. While MUDLIZ waives administrative cancellation fees, merchant processing gateway fees (2.9%–4%) are non-refundable and will be deducted from refunds.

• Once Dispatched: If your order has left our dock, it cannot be recalled or stopped.

  • Electric Vehicles (Complete Units): For buyer’s remorse returns or refused deliveries, a flat rate of $400 per unit is deducted from the refund to cover outbound heavy-freight costs.

  • Parts & Gear: Customers will be responsible for the actual outbound shipping costs incurred by MUDLIZ.

  • Return Transit: For remorse returns, customers must pay for and arrange freight return to our California facility.

V. Shipping Discrepancies & Damage

• Unreceived Shipments: If tracking shows "Delivered" but you have not received your shipment, notify support@mudliz.com within 3 business days so we can open an official trace with the carrier.

• Arrival Damage: Inspect your items upon delivery. If physical transit damage occurs, photograph the package and product, then email support@mudliz.com immediately for an insurance claim and replacement processing.

VI. Ancillary Details

• Holiday Lead Times: Expect potential minor courier delays during high-volume retail seasons (November–December).

Customer Care & Corporate Details

• Commercial Brand Name: MUDLIZ
  
  
• Customer Support Email: support@mudliz.com
  
  
• Business Phone: +852 5524 1697
  
  
• Registered Business Address: RM 05 25/F WEALTH COMM CTR 42-56 KWONG WA ST MONG KOK HONG KONG
  
  
• US Fulfillment Center / Warehouse Address (Not for in-person returns): 3340 NW Yeon Ave, Suite 9, Portland, OR 97210, United States
  
  
• In-Service Hours: Monday to Friday, 9:00 AM to 5:00 PM (PST)