Return & Refund

MUDLIZ — Return, Exchange & Cancellation Policy

Last Updated: July 16, 2026

At MUDLIZ, we are dedicated to designing and distributing high-performance electric dirt bikes, riding gear, and official performance components. We recognize that sometimes a purchase may not meet your exact expectations. As the direct-to-consumer brand of MUDLIZ, we provide a transparent, secure, and clearly defined return, exchange, and cancellation framework to assist you.

Policy Quick Reference

Order Handling Time: 1 to 2 Business Days (Prior to warehouse dispatch)
Cancellation Window: 100% Allowed prior to physical shipment departure ($0 fee)
Return & Exchange Window: 30 Calendar Days from the date of confirmed delivery
Product Condition (Buyer’s Remorse): Brand new, unridden/unused, in original sealed packaging
Restocking Fee: Eligible cancellations and returns are not subject to restocking or payment-processing fees. For buyer’s-remorse returns after dispatch, the customer is responsible for return freight.
Return Authorization: Mandatory Return Merchandise Authorization (RMA) required. Unauthorized returns will be rejected

Section 1: Order Handling, Processing & Cancellation Rights

Order Processing Window: All incoming orders are processed, quality-checked, and packed for transit at our US fulfillment hub within 1 to 2 business days (Monday through Friday).
Pre-Dispatch Cancellation Rights: As long as your order remains within our 1 to 2 business day handling window and has not physically left our fulfillment hub, you hold the right to cancel your order for a 100% full refund.
How to Cancel: You can easily cancel your order directly through your MUDLIZ Account Dashboard on mudliz.com under your active order history, or by emailing our support desk immediately at support@mudliz.com with your Order Number and the subject line "Order Cancellation Request".
$0 Processing Fee Guarantee: MUDLIZ does not pass third-party payment processing fees onto our customers. No payment gateway or processing fees will be deducted ($0 deduction), and 100% of your cancellation refund will be returned to your original payment method.
Post-Dispatch Cancellations: Orders that have already been handed over to the freight carrier cannot be intercepted in transit and will be handled as a standard customer-initiated return upon delivery.

Section 2: Freight Allocation & Return Categories

Depending on the reason for your return or exchange, shipping costs and freight logistics are allocated as follows:

1. Defective, Damaged, or Incorrect Items (Merchant Responsibility)

If your product arrives with a verified manufacturing defect, severe transit damage, or an incorrect item was delivered:

Coverage: MUDLIZ assumes 100% responsibility for all associated shipping logistics and replacement costs.
Remediation: We will provide prepaid return shipping labels, arrange replacement component/vehicle dispatch, or issue a 100% Full Refund at zero cost ($0) to the customer.
Action Required: Inspect all items in your shipment immediately upon delivery. If an item arrives with visible transit damage or is missing from the shipment, please take clear photos and videos and contact support@mudliz.com within 3 business days to initiate a priority claim. Verified manufacturing defects are covered according to the applicable MUDLIZ Warranty period.

2. Buyer’s Remorse Returns (Customer Responsibility)

If you request a return within your 30-day delivery window due to personal preference (change of mind, model/size preference, or buyer's remorse):

Return Shipping: For buyer’s-remorse returns, the customer is responsible for arranging and paying return freight to the designated return facility.
Legal Rights: Any return procedures or notification periods described in this policy do not limit rights that cannot be waived under applicable law.

3. Model or Accessory Exchange Policy

If you choose to exchange an unused, pristine vehicle or accessory for a different model or size within your 30-day delivery window:

Exchange Terms: $0 Restocking Fee. The customer is only responsible for covering the actual return shipping costs plus any retail price difference between the items before the new item is dispatched.

Section 3: 30-Day Return Eligibility Criteria

To qualify for a buyer’s remorse return or model exchange, merchandise must meet the following criteria:

Pristine Status: Vehicles, battery packs, riding gear, and accessories must be entirely unused, unridden, and preserved in their original factory-sealed packaging.
Complete Assemblies: All chargers, keys, structural hardware, manuals, tools, protective packaging materials, and original tags must be present inside the shipping box/crate.
Proof of Purchase: A valid order number directly from mudliz.com must be provided.

Section 4: Mandatory Step-by-Step Return Procedure

Obtain an RMA Number: To initiate a return, you may submit a return request directly through your customer account on our website, or contact us at support@mudliz.com. Upon review and approval, our support team will issue an official Return Merchandise Authorization (RMA) number along with specific U.S. warehouse return instructions.
Unauthorized Return Exclusion: Do not ship any merchandise back without an approved RMA number. Returns must only be shipped to the designated U.S. warehouse address provided in your RMA authorization email. Please do not ship returns to our corporate office or the original return address listed on your shipping label. Unauthorized or unscheduled shipments will be strictly rejected at our receiving dock, and MUDLIZ will not be responsible for any associated loss or return shipping costs.
Inspection & Processing: Upon arrival at our facility, technicians will inspect the returned item. You will receive an email update confirming the inspection outcome within 3 business days. Approved refunds will be credited back to your original payment method.

Section 5: Refund Issuance Timelines

Original Payment Method: Once a return is approved following warehouse inspection, your net refund balance will be automatically processed back to your original payment method (Credit Card, Apple Pay, Google Pay, or Klarna).
Processing Speed: Refunds are processed within 3 to 5 business days after inspection approval. Depending on your financial institution, funds will reflect on your statement shortly thereafter.

Section 6: Non-Returnable Items

Due to transport safety regulations and hazardous materials (HAZMAT) constraints, the following items are non-returnable for buyer's remorse:

Clearance, promotional closeout, or "Final Sale" items.
Custom vehicle modifications or tailored builds.
Main Rechargeable Lithium-Ion Battery Packs that have already been mounted, charged, or connected to a vehicle's wiring harness (Note: Verified battery manufacturing defects are fully covered under our 12-Month Powertrain Warranty).

Section 7: Customer Support & Corporate Information

If you have any questions regarding return authorizations, freight requirements, or refund statuses, please contact our support team:

Commercial Brand Name: MUDLIZ
Operating Company: HONG KONG HAN YUAN SHUN TRADE LIMITED
Registered Business Address: RM 05 25/F WEALTH COMM CTR 42-56 KWONG WA ST MONG KOK HONG KONG
Customer Support Email: support@mudliz.com
Hong Kong Corporate HQ Phone: +852 5524 1697
U.S. Customer Support Phone: +1 (626) 392-2539 (from 9:00 am to 5:00 pm PST)
Support Business Hours: Monday to Friday (from 9:00 am to 5:00 pm PST)
U.S. Fulfillment Center: 3340 NW Yeon Ave, Suite 9, Portland, OR 97210, United States (Warehouse Only - No retail showroom or unapproved customer returns)